PocketBI Developer Support

Support Center

This is the official developer support page for PocketBI and related products maintained by the same developer.

Developer contact

Support email: support@proairesume.com

This address is used as the shared support inbox so users and App Review have one stable developer contact across products.

PocketBI Mobile

For CSV/Excel import, cleaning, transformations, charts, exports, purchases, or restore-purchase issues, include the PocketBI version/build and iOS version.

iPhone app

PocketBI Web

For browser workspace issues, include your browser, device, file type, and the step where the issue occurred. Do not email confidential datasets unless support specifically asks for a safe test file.

Browser tool

bIDE

For the browser IDE, include your browser, language/runtime, and any error text. Core local-mode issues do not require an account.

bideide.com

KcalTap / other apps

Include the product name in the subject line plus the app version, device model, and a short description of the issue so the request can be routed correctly.

Shared developer support

Before contacting support

Make sure you are using the newest build available to you.
Close and reopen the app or refresh the browser.
Retry with a small non-sensitive sample when the issue involves files or data.
Include screenshots or screen recordings when they help explain the issue.

Security and privacy

Please do not send passwords, full payment-card numbers, private access tokens, or confidential business datasets by email. For privacy requests, review the Privacy Center and include the product name in your message.

Response expectations

Support requests are reviewed as availability permits. Complex technical issues may require follow-up information.